{"id":289882,"date":"2024-11-08T12:50:08","date_gmt":"2024-11-08T18:50:08","guid":{"rendered":"https:\/\/aubergedesgallant.com\/289882-2\/"},"modified":"2024-11-08T14:05:05","modified_gmt":"2024-11-08T20:05:05","slug":"faq-frequently-asked-question","status":"publish","type":"page","link":"https:\/\/aubergedesgallant.com\/en\/faq-frequently-asked-question\/","title":{"rendered":"FAQ Frequently asked questions"},"content":{"rendered":"

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FAQ – Frequently asked questions<\/h1>\n

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General information<\/h3>\n

What time are check-in and check-out?<\/strong>
Check-in is from 4:00 pm and check-out before 11:00 am. Early check-in and late check-out options are available, subject to availability. <\/p>\n

Is Wi-Fi available?<\/strong>
Yes, Wi-Fi is free and available in all rooms and public areas.<\/p>\n

Is there a parking lot?<\/strong>
Yes, free parking is available for all guests. No need to book in advance. <\/p>\n

Can I bring my pet?<\/strong>
Yes, some pets are allowed in ground-floor rooms with exterior access. Additional charges apply. <\/p>\n

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Packages and Promotions<\/h3>\n

What packages are available?<\/strong>
The inn offers a variety of packages<\/a>, including Relaxation, Gastronomy, Adventure and Romance. See website for availability and details. <\/p>\n

Can packages be booked online?<\/strong>
Yes, most packages<\/a> can be booked online. For specific requests, please call us. <\/p>\n

How long does it take to cancel a package?<\/strong>
For most packages, cancellations up to 72 hours before arrival are free of charge. After this time, charges will apply. <\/p>\n

Can I customize a package?<\/strong>
It is sometimes possible to add services such as massages or meals. Contact the inn for more customization options. <\/p>\n

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Restaurant and Meals<\/h3>\n

What are the restaurant’s opening hours?<\/strong><\/p>\n

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  • Breakfast : Monday to Saturday, 8:00 to 9:45 a.m.<\/li>\n
  • Dinner: Monday to Saturday: 11:00 am to 2:00 pm.<\/li>\n
  • Sunday brunch: 11:00 a.m. to 1:30 p.m.<\/li>\n
  • Evening menu : Daily, 5:30 pm to 8:00 pm<\/li>\n<\/ul>\n

    Do I need to reserve a table?<\/strong>
    Reservations are recommended for meals, especially on weekends and public holidays.<\/p>\n

    Do you offer room service?<\/strong>
    Yes, room service is available on request for meals.<\/p>\n

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    Spa and Wellness<\/h3>\n

    What treatments are available at the spa?<\/strong>
    The spa offers Swedish and therapeutic massages, as well as treatments for pregnant women. Other beauty and relaxation treatments are also available. <\/p>\n

    Is the spa accessible without a stay at the inn?<\/strong>
    Yes, the spa is open to visiting guests. However, treatments must be booked in advance. <\/p>\n

    What are the spa’s opening hours?<\/strong>
    The spa is open daily from 9am to 5pm.<\/p>\n

    What are the cancellation policies?<\/strong>
    For treatments, cancellations 48 hours in advance are free of charge. After this time, partial or total charges may apply. <\/p>\n

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    Activities and Leisure<\/h3>\n

    What activities are available on site?<\/strong>
    The inn offers access to an outdoor pool (May to September), outdoor hot tubs, hiking trails and a games room.<\/p>\n

    What activities are available nearby?<\/strong>
    You’ll find options for hiking, skiing (in winter), cultural visits (Galerie S\u00e9guin Poirier, Maison Trestler), as well as the Sucrerie des Gallant for a typical sugar shack meal. We’re also just minutes from the famous Sucrerie de la Montagne and several vineyards. <\/p>\n

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    Reservations and Policies<\/h3>\n

    What payment methods are accepted?<\/strong>
    Payments by credit card, debit card and cash are accepted. Reservations always require a credit card pre-authorization. <\/p>\n

    What are the cancellation conditions for rooms?<\/strong>
    To avoid charges, cancellations must be made 72 hours before arrival. In high season, these conditions may vary. <\/p>\n

    Can I book several months in advance?<\/strong>
    Yes, it is possible to book in advance to guarantee availability, especially for popular packages and high season.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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    FAQ – Frequently asked questions     General information What time are check-in and check-out?Check-in is from 4:00 pm and check-out before 11:00 am. Early check-in and late check-out options are available, subject to availability. Is Wi-Fi available?Yes, Wi-Fi is free and available in all rooms and public areas. 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