Privacy policy

Last update : September 2024

At Auberge des Gallant, protecting your privacy is a priority. This privacy policy explains how we collect, use and protect your personal information when you interact with us, whether online or during your stay.

1. Collection of Personal Information

We collect personal information that you voluntarily provide to us, such as when you :

  • Book online, by phone or in person.
  • Participate in a promotion, a contest, or fill out a survey.
  • Interact with our website or social networks.

The information we may collect includes:

  • Contact details: name, postal address, e-mail address, telephone number.
  • Booking information: dates of stay, room preferences, special requests.
  • Financial information: credit card or other payment information.
  • Technical data: IP address, browser type, pages viewed on our website.

2. Use of Personal Information

We use your personal information for the following purposes:

  • Reservations management: to process your bookings, guarantee your payments, and offer you appropriate services during your stay.
  • Communication: to send you booking confirmations, information about your stay, or promotional offers related to the Auberge des Gallant.
  • Improving customer experience: to better understand your preferences and improve our services.
  • Legal compliance: to meet legal and regulatory obligations.

3. Sharing Personal Information

We only share your personal information with third parties in the following circumstances:

  • Service providers: we may share information with service providers who assist us in managing reservations, processing payments and sending communications.
  • Legal compliance: if required by law, we may disclose your personal information to competent authorities.

4. Retention of Personal Information

Your personal information will be retained only as long as necessary for the fulfillment of the purposes for which it was collected, or as required by law. After this period, we will destroy your information in a secure manner.

5. Security of Personal Information

We take appropriate steps to protect your personal information from unauthorized access, disclosure, alteration or destruction, including:

  • Encryption of sensitive information such as payment details.
  • Restricted access: only authorized persons have access to personal data.
  • Regular backups: to prevent data loss.

6. Cookies and Tracking Technologies

We use cookies and other tracking technologies on our website to :

  • Make browsing easier.
  • Improve site functionality and personalize your online experience.

You can manage your cookie preferences in your browser settings.

7. Rights of Persons Concerned

In accordance with current legislation, you have the right to :

  • Access the personal information we hold about you.
  • Correct any inaccurate or incomplete information.
  • Withdraw your consent to the processing of your personal data.

To exercise these rights, please contact us at the address below.

8. Changes to the Privacy Policy

We reserve the right to modify this privacy policy at any time. Any changes will be posted on this page with the date of the last update. We encourage you to review this policy regularly.

9. Contact us

If you have any questions or concerns about this privacy policy or your personal information, please contact us :

Auberge des Gallant
1171 Ch Saint-Henri, Sainte-Marthe, QC, J0P 1W0
Telephone: 450-459-4241
Contact: Véronic Michaud
E-mail: ventes@gallant.qc.ca